Frequently
Asked
Questions
Browse our Frequently Asked Questions to find quick answers to your queries about our services, policies, and more.
We know you have questions, and we’re here to help!
What do I need to bring?
Bring your bathing suit and a water bottle—just remember, no glass containers to ensure everyone's safety. To keep things hygienic, Biom is a barefoot space beyond the changerooms. We kindly ask that you leave sandals and outside footwear behind.
What is the etiquette for using the sauna and cold plunge?
Our sauna and Ice Bath facilities are communal spaces designed for health and healing. At Biom Healthclub, we cherish the principle of connection. You're welcome to enjoy these spaces alone or with friends, fostering connections in a disconnected world. While engaging in conversations is encouraged, we maintain a flirt-free environment and ask that you keep your cell phones stored away in lockers to respect the experience of all guests.
How do I cancel a Class?
To cancel a class, please log into your account on our website or booking app. Ensure you cancel at least 8 hours before the class start time to avoid a cancellation fee.
What are the temperatures of the sauna and cold plunge?
Our cold plunge pools are invigoratingly chilled between 0°C and 4°C. The sauna temperatures range from 60°C to 100°C with humidity levels varying from 0% to 20%. During our social hours, the average temperature is set comfortably between 75°C and 85°C.
Are there any safety restrictions?
Your safety is our priority. We recommend consulting with your healthcare provider before using our facilities if you have any existing health conditions such as cardiac issues, blood pressure irregularities, or a history of fainting. Biom Healthclub cannot be held responsible for illness or injury due to client negligence.
Lost and Found
Misplaced something? Our lost and found items are donated to charity every two weeks. If you've left something behind, contact our staff promptly, and we’ll do our best to secure your items.
Can I visit if I’m pregnant?
We advise expecting mothers to consult with their physician regarding the safety of participating in hot and cold therapies. Your health and well-being are of utmost importance to us.
Can I visit if I'm feeling unwell?
If you’re not feeling well, we ask that you please reschedule your visit to help ensure the health and safety of our community. Thank you for fostering a community of care.
Can I wear glasses in the sauna?
To prevent damage from the heat, we recommend not wearing any form of eyewear in the sauna. You can safely store your glasses in your locker before starting your session.
Is there a minimum age requirement?
To ensure the safety and comfort of all our guests, Biom Healthclub welcomes visitors who are 18 years of age and older
How do I cancel my membership?
To cancel your membership, please contact us directly either by email or phone. We require a 30-day notice to process your cancellation effectively. This policy helps us manage your request smoothly and allows us to assist you with any final queries or concerns.
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