Privacy Policy

1. How We Collect Information

We collect personal information directly from you when you create an account, purchase a membership, make a booking, join a waitlist, complete a form or application, register for an event, communicate with us, visit our facilities, participate in our Services, or otherwise interact with BIOM.

We may also receive personal information from trusted third-party service providers that help us operate our Services, including payment processors, booking and membership platforms, marketing providers, analytics providers, application platforms, and other technology partners.

2. Information We Collect

Depending on how you interact with BIOM, we may collect different types of personal information.

Personal Information

We may collect information such as your name, email address, phone number, mailing address, date of birth, and emergency contact information.

Membership, Booking and Purchase Information

To provide and manage our Services, we may collect information relating to your membership and activity at BIOM. This may include your membership type, booking history, attendance history, guest information, waitlist participation, purchase history, gift card purchases, and event registrations.

Application Information

If you apply for a membership, employment or contractor opportunity, partnership, collaboration, workshop, event, or another opportunity with BIOM, we may collect the information you choose to provide during the application process.

This may include your application responses, personal and professional background, employment history, qualifications, certifications, experience, social media profiles, website links, interests, values, reasons for applying, availability, references, interview notes, internal evaluation records, and any other information you voluntarily provide.

We use this information to review and evaluate applications, communicate with applicants, make selection decisions, facilitate onboarding where applicable, and maintain appropriate business records.

Health Information

Where voluntarily provided by you or reasonably necessary for participation in our Services, we may collect limited health information. This may include relevant medical conditions, pregnancy status, injury information, accessibility requirements, or emergency health information.

We collect only the health information reasonably necessary to provide our Services safely.

Payment Information

Payments are processed securely through authorized third-party payment processors. BIOM does not store complete payment card numbers.

Communications

When you contact BIOM, we collect the information you choose to provide. This may include emails, messages, inquiries, customer support requests, survey responses, feedback, and other communications.

3. Information We Collect Automatically

When you visit our website or use our Services, we may automatically collect certain technical and usage information. This may include your IP address, browser type, device type, operating system, pages viewed, time spent on pages, booking activity, website usage, and the website or source that referred you to us.

We use cookies and similar technologies to support website functionality, maintain security, understand how our Services are used, and improve your overall experience.

4. Cookies and Analytics

BIOM uses cookies and similar technologies to remember your preferences, maintain account sessions, improve website functionality, understand website traffic, analyze visitor behaviour, and improve our Services.

We may also use trusted third-party analytics providers, such as Google Analytics, to better understand how visitors interact with our website.

Most web browsers allow you to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website or Services.

5. How We Use Your Information

We use your personal information to create and manage your account, administer memberships, process payments, manage bookings and waitlists, review applications, communicate with you, provide customer support, personalize your experience, and operate and improve our Services.

We may also use your information to send booking confirmations and receipts, notify you about operational updates, maintain the safety and security of our facilities, detect fraud, protect our business, enforce our agreements, and comply with legal obligations.

Where you have provided consent, we may use your information to send newsletters, promotions, event information, and other marketing communications. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.

6. Consent

By providing your personal information or using our Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy, except where additional or separate consent is required by applicable law.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to provide certain Services, process an application, maintain your membership, or complete a transaction.

7. How We Share Information

We do not sell your personal information.

We may share personal information with trusted third parties that assist us in operating our business and providing our Services. These third parties may include payment processors, booking and membership platforms, application and recruitment platforms, email communication providers, website hosting providers, analytics providers, technology vendors, professional advisors, insurers, and other service providers.

We may also disclose personal information to government authorities, regulatory bodies, law enforcement agencies, or other parties where required or permitted by law.

We only share the information reasonably necessary for these third parties to perform their services, fulfil legal requirements, or protect the rights, safety, and property of BIOM and others.

8. Security Cameras

To help protect the safety and security of our members, guests, employees, contractors, and property, portions of BIOM’s facilities may be monitored by security cameras.

Security cameras are not installed in washrooms, change rooms, showers, or other areas where privacy is reasonably expected.

Video recordings may be reviewed where reasonably necessary for security, safety, operational, insurance, or legal purposes. Recordings are retained only for as long as reasonably necessary for those purposes.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our Services, administer memberships, review and manage applications, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

The length of time we retain information may vary depending on the nature of the information, the reason it was collected, and any legal, regulatory, insurance, accounting, or operational requirements.

When personal information is no longer required, it is securely deleted, anonymized, or otherwise disposed of in accordance with applicable law.

10. Your Privacy Rights

Subject to applicable law, you may request access to the personal information we hold about you and ask us to correct or update information that is inaccurate or incomplete.

You may also withdraw consent where applicable, unsubscribe from marketing communications, request deletion of personal information where legally permitted, or request information about how your personal information has been used or disclosed.

Certain information may need to be retained to comply with legal, regulatory, insurance, accounting, or contractual obligations. We may also need to verify your identity before responding to a privacy request.

11. Third-Party Services

Our Services may contain links to third-party websites, booking platforms, applications, products, or social media services.

BIOM does not control and is not responsible for the privacy practices, content, security, or policies of those third parties. We encourage you to review the applicable privacy policies before providing personal information through a third-party service.

12. International Data Transfers

Some of our third-party service providers may process or store personal information outside of Canada.

When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is stored or processed and may be accessible to courts, law enforcement agencies, or government authorities in that jurisdiction.

BIOM takes reasonable steps to work with service providers that maintain appropriate safeguards for personal information.

13. Children’s Privacy

Our Services are intended for individuals who are at least 18 years of age unless participation by a younger person is expressly permitted by BIOM and appropriate authorization has been obtained.

We do not knowingly collect personal information from children without the consent or authorization required by applicable law.

14. Security

BIOM maintains reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Access to personal information is limited to employees, contractors, and trusted service providers who require the information to perform their responsibilities.

Although we take reasonable measures to protect personal information, no method of electronic transmission, storage, or security can be guaranteed to be completely secure.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, technology, or legal obligations.

The most current version will be posted on our website and will include the date it was last updated. Where required by law, we will provide additional notice or obtain consent before a material change takes effect.